Store Policies

Please Read & Contact Us With Any Questions

1. NO RETURNS OR REFUNDS ON MATTRESSES OR BOXSPRINGS THAT HAVE BEEN USED. Yankee Mattress Factory does not resell used mattresses/boxsprings. Once a mattress/boxspring enters a customer's dwelling, the product is considered used and cannot be returned or exchanged. See bullet 3 for boxspring height/fit exchanges.

2. All other returns of non-mattress/boxspring merchandise must be in new condition, free from any damage/staining and in original packaging. This return is available for 7 days after pickup or delivery date. The following items are excluded and are non-returnable: adjustable beds, mattress toppers, wood bedding.

3. After a boxspring/foundation has entered a customer's dwelling, a change in height or size will be subject to a $49.95 handling fee. This exchange is available for 7 days after the pickup or delivery date. Please note: if there is any visible damage or staining/soiling, the item cannot be returned.

4. If re-delivery is required for any no-fit items or height/size changes, a normal delivery charge will be assessed based on current rates.

5. Due to raw material limitations and the hand-crafted nature of our products, all mattress and boxsprings are subject to a 1-inch variance in any direction.

6. A 50% deposit is required to place an order for any odd/special sized item.

7. All special and odd-size sales are FINAL and cannot be cancelled.

9. All floor sample/close-out sales are FINAL and cannot be cancelled.

10. All returned checks are subject to a $25 service charge.

11. Layaways require a 20% down payment with full payment required by 60 days after purchase date. If full payment is not received by the the 60th day, the order will be cancelled and amount deposited will be refunded minus a 10% restocking fee.

These store policies are displayed at all Yankee Mattress showroom.

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